2023 winners
The GOLD Winners
AKENEO & MONDIAL TISSUS
Chat GPT, writes a pitch for our project intended to impress the Connected Commerce Nights jury. Mondial Tissus, Dataggo and Akeneo have developed a connector between ChatGPT and the Akeneo PIM to automatically enrich and translate product sheets, while improving the customer and employee experience.
Today, we present to you a major innovation developed by Mondial Tissus, Dataggo and Akeneo: the GPT-Akeneo connector. This revolutionary solution has transformed the way Mondial Tissus manages its products online to remain a leader in its domestic market and become one internationally. Automatic enrichment, multilingual translation, improved customer and employee experience, and increased productivity are at the heart of this project.
Our GPT-Akeneo connector is an intelligent fusion of the power of AI and the flexibility of Akeneo PIM.
ALAIN AFFLELOU
Many glasses wearers wait more than 5 months to have an ophthalmology appointment. ALAIN AFFLELOU has decided to launch a new solution to provide access to vision care: tele-ophthalmology. We are the first to develop this service which consists of offering a patient a digital solution to access a consultation with orthoptists and ophthalmologists.
DEVOTEAM & VERTBAUDET
How Vertbaudet and Devoteam designed, orchestrated and deployed in 4 months:
- a roadmap of 285 Use Case business
- a real-time Data platform in the Cloud
- new customer scores
- real-time personalization use cases
which instantly enabled a return on investment of several million euros.
ELYN
Elyn allows brands to maximize the profitability of their online store with a SaaS returns management solution.
The solution makes it possible to offer automated exchanges, whether they are variants of the same product or different products, even at different prices (enabling an upsell at the return stage).
Brands equipped with Elyn (Balzac, Paul & Joe, The Bradery, Balibaris) reduce their reimbursement rate by up to -40%, in favor of exchanges.
YOCUDA
“Yocuda offers the most advanced digital receipt on the market to identify in-store customers and improve post-purchase engagement. Drive marketing opt-ins for CRM, increase sales, increase loyalty and improve the omnichannel experience. Dynamic and customizable, Yocuda receipts are an eco-responsible solution to enrich the customer experience”
THE SECONDE LIFE
The second life is a turnkey platform allowing retailers to collect second-hand clothing in exchange for vouchers to spend in their network.
In 2022, we gave a second life to 152,150 items of clothing, making us the leading French start-up in terms of volume of second-hand clothing collected.
NRICHER
Nricher markets an AI for Category Managers which analyzes their catalog and that of their competitors in real time to identify “catalog holes” based on sales trends.
Our algorithms identify customer needs, so CatMan adapts its offer and gains market share.
Without this exhaustive vision of their market, they miss opportunities and miss out on up to 20% additional turnover!
Les Lauréats ARGENT
PIKKOPAY
With a simple QR code, and without prior downloading, customers' smartphones are transformed into self-checkouts. Thus, they will be able to scan the barcode of their products, pay in one click, all from their smartphone.
Regarding payment, the customer takes a specific skip-the-line exit which allows systematic, rapid and secure verification.
CROSSROADS
The Hoplà chatbot, available on Carrefour.fr since June 9 for all of our customers in France, is entirely based on GPT-4 technology. We developed it internally with our e-commerce, IT and data teams in less than 5 weeks. This chatbot is based on 3 strategic objectives:
The “anti-inflation challenge” by proposing recipes and meal ideas based on a budget defined by the customer (eg, “Suggest me a meal idea for a family of 4 people and a budget of around 20 euros” )
“Eating better” by suggesting ideas based on specific needs (eg, vegetarian option, gluten-free, low sodium, sugar-free, etc.) and always favoring seasonal fruits and vegetables.
“Anti-waste” by providing ideas based on the ingredients remaining in the refrigerator (eg, “I have some tomatoes left, what possible recipe ideas?”).
Once the menu ideas have been proposed, the chatbot displays the corresponding products available in stock with the collection method chosen by the customer (drive or delivery) on a single page, from which the customer can add everything or some of the products in their basket. We have also integrated our already existing recommendation tools, in order to allow our customers to choose alternative products to those offered.
For several weeks, we have extended the functionalities of Hoplà in order to allow it to become a real shopping assistant by asking, for example, to offer food, non-food and mixed products for purchase (eg, offer me bread, paper towel and shampoo!). Hoplà also becomes a customer support assistant capable of answering the most common questions from site users ("where can I find my schedules?", "how do I know the balance of my loyalty kitty?").
YAVIN
With Yavin, make payment the driving force of your brand.
Yavin allows you to make the most of the new possibilities offered by payment on Android terminals.
SoftPOS Android (turn your deployed PDAs into payment terminals!)
Smart routing & transfer initiation (reduce your fees)
Loyalty and digital tickets: transforming payment into a loyalty tool.
PURSE
Mobile Payment Orchestration allows a multitude of payment methods (credit card, gift card, split payment, etc.) to be collected by the seller on Android devices. This innovation opens the way to new experiences: reduction in collection times, personalized support throughout the sales cycle. This also makes it possible to reduce investment costs linked to payment terminals.
WIZYVISION
WizyVision connects field operations with offices and information systems in real time. Solve your field irritants in a few hours by creating a dedicated mobile application, without writing a line of code. Our customers use WizyVision for visual inventories, anomaly tracking, visual inspections and intervention management.
ONEPILOT & QONTO
In 2022 Qonto buys its competitor Penta. They therefore call on Onepilot to help migrate the 50,000 Penta customers to Qonto smoothly. More than 100 Onepilot agents were onboarded in 1 month thanks to the proprietary Onepilot technology which allows agents to be evaluated and trained continuously. All this allowed Qonto to maintain their different KPIs for this migration.
REELEVANT & ETAM
Until now the only way to personalize was to segment or add triggers. With competition between all its messages and an increase in commercial pressure, increasing performance was impossible.
Thanks to Reelevant, Etam created and orchestrated a customer life cycle at the content level across all messages/campaigns, by merging animation plan, life cycle, loyalty program, etc. in a customer-centric vision.
Results: x7.8 responsiveness / x2.5 revenue
BRONZE Winners
REELEVANT
Reelevant is the first on-demand marketing content generation engine that helps create individualized customer relationships, using data to create content, not campaigns. We create millions of variations of individualized content in a few milliseconds synchronized on any touch points (SMS, email, web, push notification, in-app notification, mobile app, etc.) and automatically updated based on previous interactions of the consumer with the brand.
ORQUEST
The right employee, in the right place, at the right time. A planning system dedicated to retail, scalable, 100% compliant with complex legal constraints (annualization, holidays, Sundays, etc.), optimizing operations in 3,000 stores in 67 countries. Results: -90% time to plan and replan, +6.6% of sales, -1.7% of labor costs, while guaranteeing the well-being of employees.
NOTIFY CARE
Responsible CRM Orchestration AI
Societal issues: manage marketing pressure on the individual, preserve the brand image and solicitation of consumers, serve and promote the CRM actions of brands.
Environmental challenges: optimize performance while preserving resources, orchestrate omnichannel in real time according to consumer criteria, and the best CRM carbon footprint.
EKOO & PICARD
The Picard team ❄️ tells the secrets of its recipes on their ecommerce site Picard.fr by giving a voice to its product managers. Experts become super salespeople who whisper in their customers' ears anywhere and anytime, thanks to the EKOO platform which easily allows you to integrate audio capsules into your digital ecosystem.
SIDE TEMP & BASIC FIT
Basic Fit's HR department had to respond to the urgent staffing needs of the rooms while maintaining control over requests. Side was able to find appropriate personnel and create a personnel request system with double validation (operational/manager) while respecting very short deadlines. Dynamic data reporting allows activity management.
KIDKANAI
Kidkanai is a second-hand Children's - baby concept store: textiles, games, toys, childcare
It is a real place of life thanks to its activities and its catering area but also the circularity of the products and the very essence of the concept
Le coup de coeur
SLINE
With Sline, take the turn towards economy of use and launch your rental offer in a secure way.
Offer a unique and seamless rental experience to your customers online or in store!
Our platform orchestrates all the technical building blocks and services necessary to calmly launch your rental offer from subscription to return.
Why choose Sline?
- An omnichannel solution that can be easily integrated: Sline integrates with an e-commerce or in-store site, white label, for an optimal customer experience. Our 100% API platform integrates into your technical environment (CRM, ERP, CMS, etc.).
- a unique financing offer thanks to a shareholder of choice: leasing, cash flow financing, Crédit Agricole allows us to sustainably finance your rental activity, for individuals or professionals
- Integrated services to secure your rental activity and your income: invoicing, monthly direct debits, insurance, scoring, collection, reconditioning and remarketing.
- End-to-end support for your project by a team committed to ensuring the configuration and operational deployment of your rental offer.
The Audience Award
CASINO
Context: Casino_france is the 2nd distributor on Tik Tok with 300 K fans at the end of 2022.
Tiktok has 22M users in France and continues its strong growth since its launch. According to the No Scroll study from June 2023, 72% of social media users consider it important for a brand to be present on TikTok.
Ambitions: To become the leading French distributor on Tik Tok in order to develop our notoriety/visibility, our online presence, to reach a new, younger audience and connect to this audience in a creative, authentic and interactive way.
Results: nearly 1.2 million subscribers in October 2023 - No. 1 in French Retail and the 4th brand in all sectors combined - Monitoring of the turnover impact
